Airline Customer Service: Tailored Solutions for Airlines
Gain efficiency, let us handle your customer relations.
Delegate claims management and traveler assistance to Sky Resolve, your expert partner in customer service for airlines.
- Comprehensive passenger claims management
- Multichannel traveler assistance (email, chat, etc.)
- Dedicated and responsive back-office support
Our Services
Discover our expert solutions to optimize your airline customer service
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Ready to revolutionize your customer service?
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Features & Technologies
Our team stands out for its strong adaptability to clients' tools and systems, ensuring smooth integration and seamless continuity in every service. We quickly train on each client's specific technologies to deliver personalized and effective service.
- API connectors for seamless integration with your systems
- Personalized technical support for each client
- Automatic updates with no service interruption
- Unified dashboard to track all your communications
Security & Privacy
We take your data security as seriously as you do. Our platform is designed with the highest security standards to protect your information and that of your customers.
GDPR Compliance
Strict compliance with European data protection regulations, as well as local regulations in every country where we operate.
Secure Storage
Data hosted on secure servers with AES-256 encryption
Regular Audits
Independent security checks to ensure ongoing protection
Our Competitive Advantages
Speed of Execution
Specialized in claims management for airlines, we understand the importance of effective communication. Our team masters the art of online customer correspondence, crafting precise responses that defuse difficult situations and enhance passenger satisfaction.
Comprehensive Reporting
We provide a detailed summary of claim trends to better understand your passengers' needs. These reports include in-depth analyses to identify areas for improvement and continuously optimize the customer experience.
Join Us
Join a dynamic team dedicated to excellence in airline customer service
At Sky Resolve, we are always looking for passionate talents who share our vision of exceptional and innovative customer service. We offer opportunities in various fields from customer support to virtual assistance, claims management, and online chat to support our clients in their digital transformation.
Working at Sky Resolve means growing in a caring and stimulating environment where initiative and creativity are encouraged. We invest in the training and professional development of our team members, so everyone can thrive and grow in their career path.
You will have the opportunity to work with leading companies, contribute to impactful projects, and make a real difference in the customer experience.
About Sky Resolve
The airline customer experience, reinvented in Madagascar
Founded in 2025 by a group of visionary young Malagasy entrepreneurs, Sky Resolve is a company specialized in airline customer service.
Although the company is new, its founders have over five years of experience in customer relationship management in the airline sector. Their goal: to transform every interaction between airlines and their passengers into a smooth, personalized, and memorable experience.
From its inception, Sky Resolve has relied on a solid ecosystem of specialists in every key area from process engineering to data analysis, including training, technological tools, and quality supervision.
What sets Sky Resolve apart is its constant need for innovation. The company continuously invests in digital tools, agile methodologies, and custom training programs.
Its ambition goes beyond simple outsourcing: Sky Resolve aims to become a true commercial springboard for airlines.
Based in Antananarivo, Sky Resolve embodies a new generation of Malagasy companies: bold, competent, and internationally oriented.