Emailing
Enhance passenger satisfaction with our claims management email solution. We deliver fast, personalized, and compliant responses, streamlining processes and building trust for airlines.
Chat
Optimize passenger experience with our real-time live chat service. Tailored for airlines, it ensures fast, personalized support, boosting satisfaction and trust.
Virtual Assistant
Simplify your workload with our adaptable virtual assistants, handling emails, scheduling, and support to boost productivity and free you to focus on your core business.
About us
In the ever-evolving aviation landscape, effective back-office customer service is crucial for an outstanding passenger experience. As a strategic airline partner, we go beyond being a service provider; we embody our customers’ brand and vision. With a deep understanding of airline industry intricacies, we excel at addressing industry-specific challenges. Our commitment isn’t to standard solutions but to unwavering customer satisfaction.
Your trusted partner in flight claims. With six years of dedicated expertise in the aviation industry, we have consistently excelled in securing compensation for our valued clients. Specializing in navigating the complexities of flight-related issues, we pride ourselves on delivering efficient and effective solutions. At Sky Resolve, we understand the nuances of the claims process, ensuring that our clients receive the compensation they rightfully deserve. Trust us to be your advocate in the skies, turning flight inconveniences into successful claims.
Our Services
We provide tailored digital solutions to optimize customer service, streamline operations, and enhance productivity.
Emailing
Efficient claims management through tailored emailing solutions, ensuring quick, personalized responses to enhance customer satisfaction and build trust.
Chat
Live chat offers real-time support, enhancing customer satisfaction and fostering instant, personalized communication.
Virtual Assistant
Virtual assistance streamlines administrative tasks, boosts productivity, and allows businesses to focus on their core activities.
Features and technologies
Our team stands out for its great ability to adapt to our clients’ tools and systems, ensuring smooth integration and perfect continuity in each service. We quickly train ourselves in the technologies and platforms specific to each client to offer a personalized and efficient service. At the same time, we have our own qualified technicians, ready to offer advanced technical solutions if necessary, depending on the needs and services required. Whether you want to use your own tools or take advantage of our technical expertise, we guarantee a quick and appropriate response to each situation.
Security and Privacy
Protecting our customers’ data is a top priority and we implement rigorous measures to ensure its security and confidentiality. In accordance with the GDPR in Europe, the DCIA in Canada, as well as local regulations in each country where we operate, we adopt strict data management and storage practices. Our team is trained in compliance best practices and our systems incorporate advanced security protocols, including encryption, secure access controls and regular audits. We ensure that every interaction and data processing meets the highest standards, in order to protect our customers’ sensitive information in an environment of trust and transparency.
Our team
Our team is composed of dedicated professionals with expertise in customer service, technology, and business operations, working together to ensure seamless and efficient solutions.
Ando Sariaka Ramahaimanana
Herizo Andrianatoandro
Anjara Fanantenana
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Our target
Our goal is to achieve the highest possible Net Promoter Score (NPS) for our customer service, reflecting our commitment to delivering exceptional support and creating outstanding experiences for our clients. By consistently meeting and exceeding customer expectations, we aim to foster loyalty, satisfaction, and advocacy. We continuously strive to improve every aspect of our service to ensure that our customers are not only satisfied but are eager to recommend us to others, helping us build lasting, positive relationships.
Contact Us
Get in touch with us today—we’re ready to assist you with all your needs!